In January 2013, shortly after the Jubilee Health Centre was opened in Wallington, Sutton Local Involvement Network (LINk) carried out a monitoring visit. This was to gauge people's first impressions of the Centre and the services provided, as well as to obtain feedback on the patient experience of using the Centre. A number of issues were identified by LINk and recommendations for change or improvement were made.
Healthwatch Sutton identified the need for a further follow-up visit to look at progress with regard to the LINk recommendations, and to re-evaluate the patient experience, once all the proposed services had been introduced or relocated to the Centre. This follow-up 'enter and view' was carried out in November 2013. The subsequent report identified a number of ongoing concerns and some key recommendations.
In February 2016, a follow-up 'enter and view' visit was carried out to see what progress had been made.