Help making a complaint
Check out our top tips and guidance to help you through the process.
Deciding to make a complaint?
Making a complaint can feel daunting and scary, and you might be wondering whether it’s worth the time and effort. However, if you have problems with an NHS or social care service, you need to resolve these to get the care you need.
Healthwatch Sutton Complaints Advocacy (support) provided by Advocacy for All.
If you are a resident of Sutton and would like support with making a complaint please contact the Advocacy for All referral team who will take your information and pass it to an NHS Complaints Advocate who will contact you to discuss your complaint.
Referral: call 0345 310 1812* (Monday to Friday 9.00am -5.00pm) or email suttonnhscomplaints@advocacyforall.org.uk.
*Calls cost 3p per minute, plus your phone company's access charge. Charges may vary
Knowing how to make a complaint
Making a complaint can be a daunting task, so knowing who you can complain to and what to do is essential.
We can help you. We've worked with Healthwatch England to produce straightforward advice will guide you through the process from knowing who to talk to, top tips on what to do and what you can expect from services in response.
Patient Advice Liaison Service
Patient Advice Liaison Service (PALS) offers confidential advice, support and information on health matters. It provides a point of contact for patients, families and carers.
PALS do not investigate individual complaints but can give you general advice about the NHS complaints procedure.
