Take a look at our practical resources to help you make a complaint about NHS health and social care services.
Find out more about what's involved in making a complaint about NHS or adult social care services and what your next steps might be.
If you are a resident of Sutton and would like support with making a complaint please contact the Advocacy for All referral team who will take your information and pass it to an NHS Complaints Advocate who will contact you to discuss your complaint.
Referral: call 0345 310 1812* (Monday to Friday 9.00am -5.00pm) or email suttonnhscomplaints@advocacyforall.org.uk.
*Calls cost 3p per minute, plus your phone company's access charge. Charges may vary
We know that making a complaint about NHS or social care services can be confusing.
We have worked with Citizens Advice to provide you with the information you need to make a complaint when things go wrong.
As the COVID-19 pandemic places unprecedented pressure on services, many health and social care providers have temporarily suspended complaints processing to allow staff to be redeployed to the frontline response. You are still entitled to make a complaint, but it may take longer than usual to receive an outcome.
Practical help you can use to make a complaint about adult social care services, including flowcharts, helpful tips and sample letters.
Information on how to complain on behalf of someone else, top tips for making a complaint and sample letters.
This information applies to all patients in NHS hospitals. It also applies if you're being treated in a private hospital when the treatment is funded by the NHS.
If you’re unhappy about your treatment for a mental health problem, you may be able to make a complaint.
NHS care is usually very good and most people don’t have any problems. But occasionally things can go wrong. Find out more about complaints about other services.
Find out information about how a staff member can report a problem in the NHS or an adult social care service
Find out more about the work we have been doing to understand and improve people's experiences of making a complaint.
