Online NHS Trust: South West London Healthwatch Response

The new NHS Online trust is intended to deliver a range of end-to-end specialist planned care services digitally and will be a choice for all NHS patients on certain pathways and who are signed up to the NHS App across the country.

The Department of Health and Social Care (DHSC) and NHS England are working to establish a new online service which will deliver online elective services as part of the NHS, referred to as the Online NHS Trust. When the establishment of any NHS Trust is being considered, there is a duty on the Secretary of State for Health and Social Care to first consult with the relevant local Healthwatch. 

As the Online NHS Trust will operate nationally, the Secretary of State is seeking the views of all local Healthwatch organisations. 

Watch this video if you would like to find out more about the NHS Online Plan: Video

In South West London, Healthwatch Croydon, Sutton, Kingston, Richmond and Wandsworth all responded. Their responses drew on their previous engagement work, anecdotal feedback and experience of PPIEP (Patient & Public Involvement, Engagement and Participation).

The following report summarises the key ideas from the South West London LHW’s responses. It was written by Andrew McDonald, South West London Healthwatch Executive Officer.

Click the button below to read the report:

 SWL Response

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