Enter and View - Crossways Nursing Care Home

In October 2019, we used our statutory powers to 'Enter and View' Crossways Nursing Care Home, as part of our Care Homes Project.

Background

Nationally, there has been a focus on the quality of care homes, especially due to high profile legal cases where the standard of care has been so substandard that it has had significant detrimental effects on the residents. 

Locally, Healthwatch Sutton has been asking people to tell us which areas of health and social care are their highest priorities through our simple survey 'What matters to you?' 

When we last analysed these areas, care homes were ranked highly as a local priority. 

Methodology

The visit to Crossways was carried out on 8th October 2019. A staff member and five volunteers carried out the visit. We spoke to 6 residents, 4 staff members, 4 relatives and the manager. 

Summary of findings 

The indicators below were used as the basis for evaluating the quality of care delivered by the care home. 

The views of the residents, relatives and staff were combined with volunteers' observations to produce a score on a Likert scale for each of the indicators (from Strongly Disagree to Strongly Agree). 

1. A strong visible management 

The Healthwatch team STRONGLY AGREED this was met.  

2. Staff with time and skills to do their jobs 

The Healthwatch team STRONGLY AGREED this was met.

3. Good knowledge of each individual resident and how their needs may be changing 

The Healthwatch team STRONGLY AGREED this was met.

4. A varied programme of activities 

The Healthwatch team was NEUTRAL this was met.

5. Quality, choice, and flexibility around food and meal times

The Healthwatch team STRONGLY AGREED this was met.

6. Ensuring residents can regularly see health professionals such as GPs, dentists, opticians, chiropodists, audiologists etc. 

The Healthwatch team STRONGLY AGREED this was met.

7. Accommodate residents' personal, cultural and lifestyle needs

The Healthwatch team AGREED this was met.

8. Provide an open environment where feedback is actively sought and used

The Healthwatch team STRONGLY AGREED this was met​​​​​​​.

9. Provide a physical environment which is suitable for the needs of the resident

The Healthwatch team AGREED this was met.​​​​​​​​​​​​​​

Downloads

If you need this report in a different format, please email info@healthwatchsutton.org.uk or call 020 8641 9540. 

Enter and View Report - Crossways Nursing Care Home

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