1. Complaints Policy

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    Read our complaints policy.

  2. Confidentiality Policy

    Report -

    Read our confidentiality policy.

  3. Conflicts of Interest Policy

    Report -

    Read our conflict of interests policy.

  4. Data Protection Policy

    Report -

    Read our data protection policy.

  5. Enter and View Policy

    Report -

    Read our enter and view policy.

  6. Environmental Policy

    Report -

    Read our environmental policy.

  7. Equality and Diversity Policy

    Report -

    Read our equality and diversity policy.

  8. Health and Safety Policy

    Report -

    Read our health and safety policy.

  9. Online Engagement Policy

    Report -

    Read our online engagement policy.

  10. Protecting Adults at Risk Policy & Procedures

    Report -

    Read our protecting adults at risk policy and procedures.

  11. Safeguarding Children Policy

    Report -

    Read our safeguarding children policy.

  12. Travel and Expenses Policy

    Report -

    Read our travel and expenses policy.

  13. Volunteering Policy

    Report -

    Read our volunteering policy.

  14. Whistleblowing Policy

    Report -

    Read our whistleblowing policy.

  15. Our Annual Report 2019-20

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    Last year, Healthwatch Sutton supported over 1,600 people to share their story about health and social care in Sutton.

  16. Changing your GP service survey report

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    In March 2020, we asked you to tell us what you thought about changing GP services in the Borough. Here is what we found:

  17. Patient feedback on experiences of remote consultations & digital prescriptions

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    The COVID-19 pandemic has forced the majority of GP consultations to take place remotely, as well as an increase in electronic prescriptions. We captured patients' views on their recent experiences of using these services.

  18. Your thoughts on NHS Test and Trace

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    This report captures your thoughts, views and experiences of how the NHS Test and Trace system is working in Sutton.

  19. Our Annual Report 2020-21

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    During COVID-19, we have worked hard to support and listen to local people. Find out how we have helped make care better in our 2020-21 Annual Report.

  20. Our communications strategy 2021-2022

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    Read our communications strategy to find out how we want to engage with local people, encourage them to use our service and bring to the attention of health and care services the improvements that people want.

  21. Code of Conduct Policy

    Report -

    Read our Code of Conduct policy.

  22. Dementia 'Pop Up' Hubs

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    In 2018, Healthwatch Sutton, Age UK Sutton, Citizens Advice Sutton, Sutton Carers Centre, Alzheimers Society, Riverside Community Association and Admiral Nurses launched Dementia Pop-Up Hubs in Sutton.