1. Treating minor health conditions is changing

    News -

    Minor health conditions are conditions that can be treated through self care.

  2. St Helier Hospital A&E Waiting Times

    Report -

    Healthwatch Sutton was approached by Epsom and St Helier University Hospitals NHS Trust to see if a project could be carried out to collect the views of patients using A&E services.

  3. Improving Healthcare Together - Discussion Events

    Report -

    Healthwatch Sutton, Healthwatch Merton & Healthwatch Surrey were approached by Improving Healthcare Together to conduct discussion events around potential changes to Epsom, St Helier and Sutton Hospitals.

  4. Inpatient Care Project

    Report -

    In 2016, local residents told us that they were concerned about the care their friends and family received whilst staying in local hospitals.

  5. Outpatient Care Project

    Report -

    Sutton residents told us they were not happy with the waiting times at the Outpatient Department in St Helier Hospital.

  6. Hospital Discharge

    Report -

    In early 2014, our volunteers used their 'enter and view' powers to visit wards at St Helier hospital.

  7. NHS wants to hear people’s views on Epsom and St Helier Hospitals

    News -

    The NHS in Surrey Downs, Sutton and Merton is looking at the challenges faced by Epsom and St Helier hospitals.

  8. South West London Clinical Conference - April 2019

    News -

    We ensured that patients' voices were heard at South West London Health and Care Partnership's Clinical Conference on 30th April 2019.

  9. Annual Report 2018-19

    Annual Report -

    We're proud to present our Annual Report showcasing our achievements from the past year.

  10. Do you need help travelling to NHS services?

    Advice and Information -

    Find out what support is available to help you when travelling to your GP, hospital or other NHS services.

  11. Have your say on Epsom & St Helier proposals

    News -

    Your local NHS is consulting on proposals to invest in both Epsom and St Helier hospitals to build a new specialist emergency care hospital at Epsom, St Helier or Sutton hospital.

  12. Snapshot 2 - 2020 Report

    Report -

    An overview of local people's views and awareness of change in health & social care in Sutton.

  13. Healthwatch Sutton releases second snapshot report taking a close look at health and care services in Sutton

    News -

    Today, we publish a report looking at local people's views and awareness of change in health and social care services in Sutton.

  14. Have you left hospital during COVID-19? Tell us your experience

    News -

    To respond to coronavirus, hospitals had to quickly change. Tell us how this has affected the care you or your loved one has received.

  15. What can you expect when you're discharged from hospital?

    Advice and Information -

    The usual processes the NHS follows to discharge you from hospital have changed during the coronavirus pandemic. Here's what you can expect when it's time to leave hospital.

  16. St Helier is still here for you

    News -

    A message from Dr Dino Pardhanani, GP Borough Lead for Sutton.

  17. Improve hospital discharge now before winter to manage second peak of COVID-19, warn Red Cross and Healthwatch England

    News -

    Patients felt unready to leave hospital and missed out on vital follow-up visits and assessments according to new Healthwatch and British Red Cross research into hospital discharge arrangements during the first five months of the pandemic.

  18. Londoners to get NHS urgent and emergency care in the right place, at the right time with 111 First

    News -

    How people access parts of emergency care in London is changing, with '111 First' helping them to get the right care, in the right place, more quickly.

  19. Think you need to go to A&E? Call NHS 111 first

    Advice and Information -

    The NHS is providing a new and convenient way for you to access urgent care from 1 December. Find out what this means for you and your loved ones.

  20. What medical support are you entitled to if you're new to the UK?

    Advice and Information -

    For new arrivals to the UK it can be confusing where to go if you need medical assistance. Here we outline your rights as a refugee, where you can access emergency help and how to register with a GP.

  21. Focus on inequalities needed to address NHS waiting lists

    News -

    The current hospital backlog has had a huge impact on many patients waiting for treatment. But if you are a woman, on a low income or from an ethnic minority background, you are more likely to have a worse experience of waiting for care.

  22. NHS reorganisation aims to integrate health and care services

    News -

    From Friday 1 July, major changes have taken place in NHS organisation. The aim is to bring together staff from local councils and the NHS, including GP teams and hospitals, to work more effectively together to plan and deliver local services.

  23. NHS waiting times increase numbers going private, analysis finds

    Health and care news -

    Record NHS waiting times appear to be increasing the number of people paying for private care, according to a new BBC analysis. Read Healthwatch England's response.

  24. Advice from local NHS as junior doctors strike

    Health and care news -

    Junior doctors - hospital doctors who are not consultants - are on strike this week until 7am on Saturday. Local NHS leaders have shared advice about what you should do if you need hospital care.

  25. Responding to concerns about St Helier Hospital

    Healthwatch Sutton news -

    Recent media reports have highlighted serious problems with the ageing buildings at St Helier Hospital. We've raised our concerns with hospital management and will be taking further action.

  26. St Helier manager tells us "patients deserve better"

    Healthwatch Sutton news -

    After recent media coverage we wrote to James Blythe, Managing Director at St Helier Hospital. He told us that patients deserve a better hospital environment, and that while they do everything they can to ensure patients get safe and effective care, this relies on workarounds which aren't sustainable.

  27. Government report highlights possible issues with new hospitals

    Health and care news -

    A recent report from the National Audit Office highlights various potential problems with the planned work to refurbish St Helier and build a new emergency hospital in Sutton.

  28. Controversy over children's cancer services

    Health and care news -

    NHS England is promoting a public consultation about changes to the treatment centre for children with cancer that serves South West London. They want the service to move from its current location at the Royal Marsden Hospital, citing safety concerns. Some patients of current service users disagree with this decision and say that the service should remain where it is.

  29. St Helier maternity unit criticised by watchdog

    Health and care news -

    CQC assessment highlights shortcomings

  30. Meet the people using their voice to make a difference to care of others

    News -

    Five people and groups have been shortlisted for a national award that celebrates local people who, through their dedication, have helped improve health and care for their community.

  31. Let's make support work for everyone

    Report -

    A meeting was held on 28th June 2016, to find out what people think about support work for people with learning disabilities.

  32. Mystery Shopping Report - GP registration for people without a fixed address

    Report -

    Earlier this year, our Healthwatch Sutton Mystery Shoppers contacted GP surgeries across the London Borough of Sutton, to find out whether it would be possible for a person without a fixed address to register with their local GP.

  33. How to communicate better with people with hearing loss

    Advice and Information -

    COVID-19 poses a unique challenge for health and social care professionals when talking to someone with hearing loss. Here are some important tips to help you communicate effectively.

  34. The Accessible Information Standard - what you can expect from services

    Advice and Information -

    The Accessible Information Standard is mandatory for all organisations that provide National Health Service (NHS) or adult social care. Here's some key information about the accessible communications you should expect from services.

  35. Your care, your way - Join Healthwatch's new campaign

    News -

    Clear, understandable information is important to help you make the right health and care decisions. Join our campaign and have your say on what needs to change.

  36. We're working to make GPs more accessible to disabled people

    Healthwatch Sutton news -

    Our project aims to improve GP services for those with specific communication needs.

  37. The Accessible Information Standard - What you can expect from services

    Advice and Information -

    A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.