If you have a problem, first try to discuss it with the individual or service involved.

Each hospital has a patient advice and liaison service, or PALS, which deals with problems and complaints. PALS deal with current issues and can help you get things changed.

Contact details for local hospitals are as follows: 

Epsom and St Helier

020 8296 2508

est-tr.PALS@nhs.net

St George's

020 8725 2453

pals@stgeorges.nhs.uk

Royal Marsden

020 8661 3759

Email them here