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Your spotlight on local services

Snapshot 1: An overview of local Health and Social care services in Sutton

The last 12 months has been a period of planning and implementing significant changes to services in Sutton, especially regarding potential changes to NHS services. In early 2018, Healthwatch Sutton asked residents to complete a short 12 question survey (Take 5) to capture their thoughts on local Health and Social care services.  This report contains the analysed data of these responses.

Key findings

  1. Despite respondents agreeing relatively strongly that their GP surgery provides a good service (Q1), there is still a theme emerging from the comments that making a convenient/ timely appointment can be difficult (Comments Analysis).
  2. Over half the respondents (56%) are now aware that GP appointments are available from 8am to 8pm 7 days a week (Q4).
  3. On average local people who completed the survey agree/strongly agree that they are able to access pharmacy services easily where they live (Q1).
  4. Nearly three quarters (64%) of local people who responded are aware that Epsom and St Helier hospitals are consulting on changes to hospital services in Sutton (Q3).
  5. There was not a strong level of agreement with the statement ‘I know where to go if I need help with my mental health’ (Q1). This is backed up by a good number of comments relating to difficulties accessing mental health services especially services for younger people (Comments Analysis).
  6. Approximately 30% of the respondents are aware of the Sutton Health and Care programme (Q5).
  7. When asked about planned changes to the NHS in South West London, 39% stated that they were unaware that any changes were planned (Q6). Of the remainder, when asked which statement most accurately reflects their views, the following responses were received (in order of percentage of responses):

i. Something else (please specify) – 17%
ii. I understand the financial need to change services locally – 16%
iii. These changes are wrong and the NHS should do something different – 11%
iv. The proposed changes will improve the services locally – 8%

8. For both health and social care, respondents agree more that ‘services are well run’ in comparison to ‘money is spent wisely’. Responses for health services are marginally higher rated than social care (Q1).


Healthwatch Sutton Snapshot 1 Report

Epsom and St Helier Hospitals Snapshot Response