Jubilee Health Centre 2013
The Jubilee Health Centre, in Wallington is a local care centre which was built as a pilot scheme for the Better Healthcare Closer to Home programme.
The Centre provides a range of clinical facilities, including community mental health, physiotherapy, diagnostic and outpatient services, bringing services out of hospital into the community alongside 2 GP surgeries. Following an ‘enter and view’ visit, made by HWS volunteers in 2013, we have continued to monitor and progress the recommendations made in the report of our visit. Whilst overall patient feedback was largely positive and feedback indicates the Centre is delivering on its remit a large number of our recommendations related to the patient experience of using the building ( poor signage, delays in developing the garden area resulting in the lack of a ‘one door’ access for users of all services temperature issues throughout the building and patient flow in some areas. It was also noted that there was a lack of information on the support to people , with health conditions , that can be provided by voluntary and community sector groups. We worked with commissioners of services to highlight and resolve issues that were within their responsibility. Patient floe was improved. With other areas it proved more difficult to identify which organisation had responsibility for our areas of concern and therefore to progress improvements.
London Borough of Sutton Scrutiny Committee, having taken a keen interest in the Jubilee Health Centre, agreed to escalate our recommendations alongside their own concerns regarding the overall management oversight of the building. After a challenging and frustrating few months, when organisations involved failed to either attend Scrutiny Committee meetings or provide adequate responses to written requests, a roundtable discussion was suggested and agreed, bringing together Council Scrutiny Committee, Healthwatch Sutton and representatives from the owners of the building and those involved in building and managing the Centre. In February 2015 an action plan was drawn up, agreed and will be progressed by a representative from JHC with HWS. We will continue to monitor progress, carrying out further visits where necessary and liaise with those with appropriate responsibilities to work towards solutions. We anticipate that the learning from this work will be taken forward when similar local care centres are planned.