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Inpatient Care Project

91% of patients told us they trust the doctors taking care of them whilst in staying in local hospitals

Recently local residents told us that they were concerned about the care their friends and family received whilst staying in local Hospitals  

We investigated these concerns between June and July 2016 some of our positive findings included;
89% of patients trusted the nurses
91% of patients trusted the doctors at both St Helier and Epsom Hospitals.  
1 in 10 patients said that they felt that there were not enough nurses on a weekday, rising to 1 in 5 patients when asked the same question about nursing staff levels at the weekend.

Whilst unfortunately Just under 50% of all patients surveyed said that they had been bothered by noise at night on the ward.
We also received a number of complaints about the cost and availability of the use of the hospitals TV/entertainment systems.

Read the full report to see what patients said and our recommendations to address their concerns.

Downloads

Full Report

Epsom and St Helier Hospital 2018 Follow up

Appendix 1 - Receiving help comments

Appendix 2 - Other staff comments

Appendix 3 - Other comments

Appendix 4 - Opportunity to give feedback

Appendix 5 - Nurses comments

Appendix 6 - length of stay

Appendix 7 - Gender comparison

Appendix 8 - Food comments

Appendix 9 - Enough nurses comments

Appendix 10 - Doctor comments

Appendix 11 - Carers survey

Appendix 12 - Inpatient survey

Appendix A - Oaks ward

Appendix B - Derby ward

Appendix C - Ward C6

Appendix D - Ward C5

Appendix E - Ward C3

Appendix F - Ward B5

Appendix G - AMU

Appendix H - Ward A3