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Complaints Advocacy

Advocacy for all

Healthwatch Sutton Complaints Advocacy (support) provided by Advocacy for All.

Advocacy for All is delivering the Healthwatch Complaints Advocacy Service (HCAS). AfA has always assisted clients with advocacy issues but this new service gives AfA the opportunity to build on that experience.

The complaints advocacy service is available to residents of the London Borough of Sutton who need advice and support to complain about health and social care services. Residents can access the service by telephoning Advocacy for All on 0845 832 0044 Monday to Friday 9.00 am to 5.00 pm. AfA will contact the client within 5 days and, in most cases arrange a face to face appointment with one of the specialist Healthwatch advisers.

The Healthwatch complaints advocacy service is completely free to all clients. The service is confidential in that no information about the client or the client’s enquiry will be given to third parties without the client’s clear consent. The service is independent in that AfA is not part of the local authority and is not linked to any health care provider. AfA is impartial and advisers always provide a professional service.

The specialist Healthwatch advisers advise clients as to their options with regards to complaints and then assist the client with their chosen course of action. The actions may include an informal complaint, a formal complaint or in some cases referral to a solicitor who can advise on medical negligence cases.

The Healthwatch complaints advocacy can assist clients with a wide variety of concerns including complaints against GPs who delayed referrals to specialists; complaints about hospital treatment and complaints about local authority care services. The advisers can use a variety of methods to support the clients including writing letters, making phone calls and arranging to attend meetings to support clients.

If you would like support with making a complaint please contact our referral team who will take your information and pass it to an adviser.

Referral telephone: 0845 832 0044